1. Introduction

Moeā ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect personal information in accordance with the New Zealand Privacy Act 2020.

By using our website https://moea.org.nz (the “Site”) or interacting with us, you agree to the practices described in this policy.

2. Information we collect

We may collect personal information when you:

• Contact us via the Site, email or phone;
• Make a booking, purchase or donation;
• Subscribe to newsletters, enter promotions, or complete surveys;
• Use the Site (through cookies, analytics and server logs).

Examples of information we collect:

• Identity & contact: name, email address, phone number, postal address;
• Transaction: payment and billing details (processed by third-party payment providers);
• Communications: messages and support correspondence;
• Technical/usage: IP address, browser type, device, pages visited, referrer, cookies.

3. How we use your information

We use personal information to:

• Provide products, services, event bookings and customer support;
• Process payments and manage orders or bookings;
• Send transactional communications, updates and (with your consent) marketing;
• Improve and personalise the Site and services;
• Detect and prevent fraud, misuse or security incidents;
• Meet legal or regulatory obligations.

4. Sharing and disclosure

We will not sell your personal information. We may share information with:

• Service providers (payment processors, hosting, email platforms, analytics providers) who act on our behalf;
• Event partners or suppliers where necessary to deliver a product or service you requested;
• Regulators or law enforcement where required by law or to protect rights, safety or property;
• Third parties where you have given explicit consent.

We require service providers to keep personal information secure and to use it only for the purposes we specify.

5. Cookies and analytics

We use cookies and analytics tools (for example Google Analytics) to understand site usage and to improve the user experience. You can control or disable cookies through your browser settings; however, some Site features may stop working if cookies are disabled.

6. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access or disclosure. These measures include technical, administrative and physical safeguards.

Personal data may be stored in New Zealand or processed by trusted third-party providers overseas. Where information is transferred outside New Zealand, we will ensure appropriate safeguards are in place consistent with the Privacy Act 2020.

7. Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to meet legal obligations, or to resolve disputes. When information is no longer required it will be deleted or de-identified.

8. Your rights

Under the Privacy Act 2020 you have the right to:

• Access personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of personal information where appropriate;
• Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

If you want to exercise any of these rights, please contact us using the details below.

9. Children

Our Site and services are not intended for children under 13 without parental or guardian involvement. We do not knowingly collect personal information from children under that age. If we become aware we have collected data from a child, we will take steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make changes we will update the "Last updated" date at the top of this page. Continued use of the Site after changes indicates your acceptance of the updated policy.

11. Contact us

If you have any questions, requests or complaints about this policy or our privacy practices, please contact:

You may also contact the Office of the Privacy Commissioner in New Zealand: privacy.org.nz.